UX/UI Designer · BDI · Oct 2022 – Present
- Led UX design for a B2B e-commerce platform serving 70,000+ regular monthly visitors.
- Reduced developer handoff revisions by building a highly detailed, reusable design system, wireframes, and prototypes.
- Used AI tools to accelerate wireframe and prototype iteration and speed up early-stage research synthesis, cutting time spent on repetitive design tasks.
- Partnered directly with the CEO and cross-departmental stakeholders to align UI decisions with business goals and brand identity.
IT Support Technician · BDI · July 2019 – Oct 2022
- Diagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issues.
- Utilize Active Directory, PowerShell, Microsoft Admin Consoles, Power Automate.
- Create tools for data analysis and asset management.
- Maintain thorough and accurate records of support.
Productivity Consultant, Trainer, Solutions Analyst · Vitalyst · August 2017 – July 2019
- Analyzed company usage and reported insights to improve utilization of support services.
- On-site consultation for Fortune 500 companies.
- Trained new employees on proprietary software and Microsoft applications.
- Improved and expanded knowledge of newer technologies.
Installation Technician · iFuse · July 2017 – August 2017
- Key member of a team of contractors that performed installation of computers and peripherals.
- Installed 230 monitors throughout the newly upgraded Pro Football Hall of Fame Stadium.
- Installed workstations at Cleveland Clinic Hospitals and Akron Children’s Hospital.
- Installed SMART boards and Promethean boards at East Cleveland Schools.
- Responsible for equipment deployment, from unpacking to mounting to start-up.
- Interfaced with multiple trades and access issues in a complex construction environment.
Band Director, Music Teacher · Richmond Heights Local Schools · July 2013 – July 2017
Band and Choir Director, Marching Band Director · Ledgemont Local Schools · August 2007 – July 2013
- Managed cross-functional stakeholder relationships across administration, faculty, and parent/booster organizations, including annual budget planning.
- Served as website manager for the school district, maintaining the site and implementing online forms for school functions.
- Directed recruitment, retention, and event logistics for band, choir, and marching band programs, including fundraising strategy.
- Assisted school administration with discipline and collaborated with teachers to support students with special needs.